Refund and Return Policy
At Daveclar, we strive to provide you with exceptional products and a satisfying shopping experience. We understand that sometimes, circumstances may arise where you need to return or seek a refund for your purchase. Our refund and return policy is designed to ensure a smooth and transparent process for your peace of mind.
Eligibility for Returns: We accept returns for products that meet the following criteria:
- The product is within the return window, typically within 30 days of delivery.
- The product is unused, in its original packaging, and in the same condition as when received.
- The product is not a final sale or clearance item (unless there's a defect or damage).
Initiating a Return: If you wish to return an eligible product, please follow these steps:
- Contact our customer service team via email or our designated customer support channels. Provide your order number, the reason for the return, and any relevant details.
- Our customer service team will guide you through the return process and provide you with a Return Authorization Number (RAN).
- Pack the product securely in its original packaging, including all accessories and documentation. Include the RAN on the packaging.
- Ship the package back to the address provided by our customer service team.
Return Shipping: Return shipping costs are typically the responsibility of the customer unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure that your return is safely received.
Refund Process: Once we receive and inspect the returned product, we will process your refund. Refunds are typically issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to reflect in your account, which may vary based on your payment provider.
Non-Refundable Items: Certain items are non-refundable, such as gift cards, downloadable software, and hygiene-sensitive products like opened beauty products or personal care items (unless they are damaged or defective upon receipt).
Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer service team immediately. We will assist you in arranging a return, replacement, or refund as needed.
Exchanges: Currently, we do not offer direct exchanges. If you'd like a different product, you can follow the return process and place a new order for the desired item.
Please note that our refund and return policy is subject to change, and any updates will be communicated on our website. If you have any questions or concerns about our policy, our dedicated customer service team is here to assist you.
Thank you for choosing Daveclar. We value your trust and look forward to providing you with a hassle-free shopping experience